Privacy Policy
Privacy Policy
Qube AI
Effective Date: [27/05/2026]
Last Updated: [27/05/2026]
Welcome to Qube AI (“Qube AI”, “we”, “our”, or “us”).
Qube AI is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (“PECR”), and where applicable, the EU GDPR.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when individuals:
Visit our website;
Submit forms, surveys, quotations, or enquiries;
Interact with AI voice agents, chatbots, or automated systems powered by Qube AI;
Become customers or prospective customers;
Interact with businesses using Qube AI software and automation systems.
1. Who We Are
Qube AI provides AI-powered automation, communication, customer engagement, lead management, quotation, and voice agent solutions for businesses.
For the purposes of applicable data protection laws:
Qube AI may act as a Data Controller where we determine how and why personal data is processed.
Qube AI may also act as a Data Processor on behalf of our clients when processing data through our software, AI agents, workflows, forms, surveys, and communication systems.
Contact Details
Qube AI
Email: Jacob@Qubeai.io
Website: www.qubeai.co.uk
2. Information We Collect
We may collect, process, and store the following categories of personal data:
Information You Provide Directly
Name
Email address
Telephone number
Business name
Address information
Project details
Survey responses
Quotation requests
Appointment information
Communication preferences
Any information voluntarily submitted through forms, surveys, voice agents, or chat systems
Information Collected Automatically
IP address
Browser type
Device information
Usage analytics
Cookies and tracking data
Website interaction behaviour
AI Voice Agent & Call Data
Where users interact with AI-powered voice agents or automated communication systems, we may collect:
Call recordings
Voice inputs
Transcriptions
Call metadata
Responses provided during conversations
Calls may be recorded or transcribed for:
Quality assurance;
Training and improvement purposes;
Service delivery;
Compliance and dispute resolution.
Where legally required, users will be notified that calls may be recorded or monitored.
3. How We Use Personal Data
We process personal data for the following lawful purposes:
Service Delivery
Providing quotations, consultations, and requested services
Responding to enquiries
Managing appointments and communications
Operating AI-powered workflows and automations
Business Operations
Improving our systems and services
Analytics and performance monitoring
Fraud prevention and security
Internal administration
Marketing & Communications
Where legally permitted or consented to, we may contact individuals regarding:
Requested information;
Service updates;
Relevant offers;
Follow-up communications.
Users may opt out of marketing communications at any time.
4. Legal Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Consent
Performance of a contract
Legitimate interests
Legal obligations
Where consent is relied upon, individuals may withdraw consent at any time.
5. Data Submitted Through Client Systems
Qube AI provides software and automation systems to third-party businesses (“Clients”).
When users submit personal information through:
Client websites;
Client forms;
Client surveys;
Client quotation systems;
Client AI agents;
Client communication systems powered by Qube AI,
the relevant Client may act as the Data Controller for that information.
Qube AI may process such information solely:
On the instructions of the Client;
For the operation of the requested service;
To provide automation, communication, and software functionality.
By submitting information through these systems, users acknowledge that:
They are voluntarily providing information relevant to the service requested;
They understand the information may be processed by both Qube AI and the relevant business using Qube AI systems;
They consent to being contacted regarding the enquiry, quotation, appointment, or service request they initiated.
Qube AI does not sell personal data submitted through client systems.
6. Consent to Contact
By:
Submitting forms;
Requesting quotations;
Booking appointments;
Engaging with AI voice agents;
Calling numbers operated through Qube AI systems;
Providing contact details through our platforms,
users expressly consent to being contacted by:
Qube AI; and/or
The business to whom the enquiry or submission relates,
via:
Telephone calls;
AI-assisted calls;
SMS/text messages;
Email;
Automated communications,
for purposes directly related to the requested service, enquiry, quotation, appointment, support, or customer journey.
Where required by law, separate consent mechanisms may be used for marketing communications.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies for:
Website functionality;
Analytics;
Performance monitoring;
User experience improvements;
Advertising and remarketing.
Users may manage cookie preferences through browser settings.
Where legally required, cookie consent mechanisms will be presented.
8. Data Sharing
We may share personal data with:
Service providers;
Hosting providers;
CRM and communication platforms;
Payment processors;
Analytics providers;
Professional advisers;
Regulatory authorities where legally required.
We require third parties to process personal data securely and lawfully.
9. International Data Transfers
Where personal data is transferred outside the United Kingdom or European Economic Area, we take appropriate safeguards to ensure compliance with applicable data protection laws, including:
Standard Contractual Clauses;
Adequacy regulations;
Approved transfer mechanisms.
10. Data Retention
We retain personal data only for as long as reasonably necessary:
To fulfil the purposes outlined in this Privacy Policy;
To comply with legal obligations;
To resolve disputes;
To enforce agreements.
Retention periods may vary depending on the nature of the data and legal requirements.
11. Your Rights
Under applicable data protection laws, individuals may have the right to:
Access their personal data;
Correct inaccurate data;
Request deletion of data;
Restrict processing;
Object to processing;
Withdraw consent;
Request data portability;
Lodge a complaint with a supervisory authority.
UK users may contact the Information Commissioner’s Office (ICO).
Requests may be submitted to: [Insert Contact Email]
12. Data Security
We implement reasonable technical and organisational security measures designed to protect personal data against:
Unauthorised access;
Loss;
Misuse;
Alteration;
Disclosure.
However, no online system can be guaranteed to be completely secure.
13. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
14. Third-Party Websites
Our website or systems may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be published on this page with a revised “Last Updated” date.
16. Contact Us
For privacy-related enquiries, requests, or concerns, please contact:
Qube AI
Email: Jacob@qubeai.io
Website: www.qubeai.co.uk